Explore a Career with Omaha Airport Authority

Explore a Career with Omaha Airport Authority

Part Time Help Desk Analyst

Omaha, NE

Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.  Responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.


  1. Provide helpdesk support and resolve problems to the end user’s satisfaction
  2. Monitor and respond quickly and effectively to requests received through the IT helpdesk
  3. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  4. Modify configurations, utilities, software default settings, etc. for the local workstation
  5. Utilize and maintain the helpdesk tracking software
  6. Document internal procedures
  7. Assist with onboarding of new users
  8. Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  9. Install, test and configure new workstations, peripheral equipment and software
  10. Maintain inventory of all equipment, software and software licenses
  11. Report issues to the Service Desk for escalation
  12. Manage PC setup and deployment for new employees using standard hardware, images and software
  13. Assign users and computers to proper groups in Active Directory
  14. Perform timely workstation hardware and software upgrades as required

Basic Requirements:

• High school diploma or equivalent

Preferred Requirements:

• Pursuing Bachelor’s Degree in Information Systems, Business, Communications or related field

• 2 years of relevant technical experience


  1. Ability to troubleshoot, analyze and solve problems, and perform preventative maintenance tasks with minimal service interruption.
  2. Able to adapt and/or modify established practices and procedures to emergency situations.
  3. Deal tackfully and effectively with tenants, users and outside agencies and contractors
  4. Operate, understand and perform minor troubleshooting of computer software and hardware systems, including radios, telephones, close-circuit television, and security systems.
  5. Read and comprehend regulations and instructions in English as well as possess good communications skills.
  6. Discriminate between colors.

Employment is contingent on successful completion of pre-employment physical with negative drug screen results and ability to obtain an Omaha Airport Authority security ID badge.

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Part Time Help Desk Analyst